Previous incidents

We received the below and hope the issue is now permanently resolved.

An update from our network engineer, the issue has been resolved, and it should no longer be a problem. One of our core routers had a problem with internal routing that led us to schedule a system failover, but due to the high level of connections and traffic, we had to move traffic first to clear resources to make a move.

We received an update this was escalated to senior network team and has now been resolved.

We continue to process all requests same day and have had positive feedback from clients who've been able to recover from the backups we provided.

Please ensure all requests are made by 7th Jan 2022. After that we will destroy all data held from the previous node.