This is now resolved, the root cause was redundant fibre rings from our provider were both cut however we established they had these from the same provider and will implement additional connectivity.

We see connectivity being restored and awaiting final confirmation the issue is resolved.

Unfortunately we do not have any further updates apart from the one posted here:
https://tranzact.zayo.com/#!/case-detail/5004z00001tVV9sAAG/TTN-0007089358/

We must stress there is no loss of data or any power outage, it is purely a network outage affecting connectivity and once restored your VM will be back online in the existing state.

We have been informed the maintenance to resolve this has been extended till 10:30 Eastern Time.

Direct updates can be followed via https://tranzact.zayo.com/#!/case-detail/5004z00001tVV9sAAG/TTN-0007089358/

Due to a fibre break between major DC facilities there is currently large outage affecting our NYCM data centre.

This is purely network issue which we have received estimate time to resolve within the next 2 hours.